wallet99 Privacy Policy

1. Data Controller

1.1 For the purposes of applicable data protection legislation, wallet99 is the data controller in respect of personal data collected through the wallet99 Platform at wallet99.club.

1.2 wallet99 operates under international gaming licensing and is committed to complying with applicable data protection laws and standards in the jurisdictions in which it operates, including with respect to the personal data of Malaysian players.

1.3 For all data-related enquiries, requests, or complaints, you may contact wallet99's Data Protection contact point via the support email shown in the Contact section of this Policy or via live chat from the Platform dashboard.

2. Personal Data We Collect

wallet99 collects the following categories of personal data from players and Platform visitors:

2.1 Registration & Identity Data

• Full legal name;
• Date of birth (for age verification purposes — wallet99 requires players to be 21 or older);
• Email address;
• Malaysian mobile phone number;
• Residential address;
• Government-issued identification document details (for verification, provided at the withdrawal stage or when requested by wallet99 under its licensing obligations).

2.2 Financial Data

• Payment method identifiers (e.g., Touch n Go eWallet account reference, Boost account reference, bank account number suffix used for FPX transactions via Maybank, CIMB, or Public Bank);
• Deposit and withdrawal transaction records, including amounts, timestamps, and method used;
• Account Balance history.

2.3 Gaming & Activity Data

• Bet and wager records, including game type, stake, outcome, and timestamps;
• Session duration and login history;
• Game preferences and interaction data collected through the Platform.

2.4 Technical & Device Data

• IP address;
• Browser type and version;
• Device type and operating system;
• Referring URL and pages visited on the Platform;
• Cookie identifiers and session tokens.

2.5 Communications Data

• Records of communications between you and wallet99 Customer Support, including live chat transcripts and support ticket content;
• Feedback and survey responses where voluntarily submitted.

3. How We Collect Your Data

wallet99 collects personal data through the following means:

• Directly from you — when you register an Account, make a deposit or withdrawal request, contact Customer Support, or voluntarily provide information through any feature of the Platform;
• Automatically — through cookies, session tracking, and server logs when you access and navigate the Platform (see Section 7 for cookie details);
• From payment processors — transaction confirmation data shared by your payment provider (e.g., Touch n Go, Boost, or Malaysian bank FPX networks) when you initiate a deposit or withdrawal;
• From third-party identity verification services — where wallet99 engages licensed third-party providers to assist with Know Your Customer (KYC) and age verification checks under its licensing obligations.

4. How We Use Your Personal Data

wallet99 uses the personal data it collects for the following purposes:

• Account management: creating, maintaining, and securing your wallet99 Account;
• Service delivery: processing deposits and withdrawals, delivering gaming services, and providing Customer Support;
• Identity & age verification: confirming that you are at least 21 years of age and that your identity matches the information provided at registration, as required under wallet99's licensing obligations;
• Fraud prevention & security: detecting, investigating, and preventing fraudulent transactions, Account abuse, money laundering, and other prohibited conduct;
• Legal & regulatory compliance: meeting wallet99's obligations under applicable gaming licensing requirements, anti-money laundering regulations, and data protection law;
• Responsible gaming: monitoring gameplay patterns to identify indicators of problem gambling and to facilitate responsible gaming tool requests such as deposit limits and self-exclusion;
• Platform improvement: analysing aggregated and anonymised usage data to improve Platform performance, game selection, and user experience;
• Communications: sending transactional communications (Account notifications, deposit/withdrawal confirmations, security alerts) and, where you have opted in, promotional communications about wallet99 offers.

5. Legal Basis for Processing

wallet99 processes personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between wallet99 and the Player — including Account registration, game delivery, and payment processing;
• Legal obligation: processing required to comply with wallet99's obligations under applicable gaming licensing, anti-money laundering, and Know Your Customer regulations;
• Legitimate interests: processing for fraud prevention, Platform security, and internal analytics, where wallet99's legitimate interests are not overridden by the Player's fundamental rights and freedoms;
• Consent: for optional processing activities such as promotional email marketing, where wallet99 relies on your freely given, specific, and informed consent — which you may withdraw at any time.

6. Data Sharing & Disclosure

6.1 wallet99 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

• Payment processors: Malaysian e-wallet providers (Touch n Go, Boost) and bank FPX networks (Maybank, CIMB, Public Bank) for the purpose of processing your deposits and withdrawals;
• Identity verification providers: licensed KYC and age-verification service providers engaged by wallet99 for compliance purposes;
• Game software providers: third-party game studios (e.g., Pragmatic Play, PG Soft, Evolution Gaming) whose software is integrated into the wallet99 Platform — limited technical data necessary to deliver games may be shared;
• IT and infrastructure providers: cloud hosting, cybersecurity, and technical support providers engaged by wallet99 who process data on wallet99's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: where wallet99 is legally required to disclose information under applicable law, a court order, or a direction from a competent regulatory or licensing authority.

6.2 wallet99 does not share your personal data with any third party for the purpose of that party's own direct marketing activities.

7. Cookies & Tracking Technologies

7.1 The wallet99 Platform uses cookies and similar tracking technologies to operate the Platform, remember your session, and analyse usage patterns. The types of cookies wallet99 uses include:

• Strictly necessary cookies: required for the Platform to function, including session authentication and security tokens. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: used to collect aggregated, anonymised data on how visitors interact with the wallet99 Platform — including pages visited, session duration, and navigation paths — to help wallet99 improve Platform performance.
• Preference cookies: used to remember your Platform preferences (e.g., language, display settings) between sessions.

7.2 You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality and performance of the wallet99 Platform.

8. Data Retention

8.1 wallet99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and licensing obligations.

8.2 For registered Players, wallet99 retains Account data — including identity records, transaction history, and gaming records — for a minimum of five (5) years following Account closure or the date of the Player's last transaction on the Platform, whichever is later. This retention period is required under applicable anti-money laundering regulations and gaming licensing standards.

8.3 After the applicable retention period has expired, wallet99 will securely delete or anonymise personal data in accordance with its internal data deletion procedures.

9. Data Security

9.1 wallet99 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption of all data transmitted between your browser and the wallet99 Platform;
• Encryption of sensitive personal and financial data at rest in wallet99's databases;
• Access controls restricting Platform data to authorised wallet99 personnel on a need-to-know basis;
• Regular security assessments and penetration testing;
• Real-time monitoring for suspicious login activity and unusual transaction patterns.

9.2 Notwithstanding the above, no method of electronic transmission or storage is completely secure. wallet99 cannot guarantee the absolute security of data transmitted over the internet. Players are responsible for maintaining the security of their own Account credentials.

10. Your Data Rights

10.1 Subject to applicable law, registered Players and Platform users may exercise the following rights in respect of their personal data held by wallet99:

• Right of access: you may request a copy of the personal data wallet99 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data in your Account;
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to wallet99's legal retention obligations;
• Right to restrict processing: you may request that wallet99 restrict the processing of your data in certain circumstances;
• Right to data portability: you may request a machine-readable copy of personal data you have provided to wallet99;
• Right to object: you may object to processing based on wallet99's legitimate interests;
• Right to withdraw consent: where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, contact wallet99 via live chat or the support email shown in Section 14 below. wallet99 will respond to data rights requests within 30 days of receipt.

11. Children's Privacy

11.1 The wallet99 Platform is strictly for persons aged 21 and above. wallet99 does not knowingly collect personal data from persons under 21. If we become aware that a person under 21 has registered an Account or provided personal data through the Platform, we will take immediate steps to close the Account and delete the associated data.

11.2 If you have reason to believe that a minor is using your Account or has created an Account on the wallet99 Platform, please contact wallet99 Customer Support immediately.

12. International Data Transfers

12.1 As an internationally licensed online gaming operator, wallet99 may transfer and process personal data in jurisdictions outside Malaysia, including in countries where wallet99's infrastructure or third-party service providers are located.

12.2 Where personal data is transferred outside the country of collection, wallet99 takes steps to ensure that such transfers are subject to appropriate safeguards — including contractual data protection clauses with recipient entities — to ensure that your data receives a standard of protection consistent with this Privacy Policy.

13. Changes to This Privacy Policy

13.1 wallet99 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform functionality, or applicable legal requirements. The most current version will always be available on this page, with the effective date shown at the top.

13.2 Where changes to this Policy are material, wallet99 will make reasonable efforts to notify registered Players via the Platform or by email to the registered Account address. Continued use of the wallet99 Platform following any update constitutes acceptance of the revised Policy.

14. Contact Us

14.1 For any questions, requests, or complaints relating to this Privacy Policy or wallet99's handling of your personal data, please contact wallet99 via:

• Live Chat: available 24/7 from your wallet99 Account dashboard;
• Email: [email protected] (plain text — not a clickable link).

14.2 wallet99 will acknowledge all privacy-related correspondence within 5 business days and will endeavour to resolve requests within 30 days of receipt. If you are not satisfied with wallet99's response to a data-related complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.